Refund Policy

At Pure Radiance, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
 

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition

• Be in the original packaging

• Not be damaged by misuse or improper handling
   

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products

• Opened beauty and cosmetic products

• Gift cards

• Clearance or final sale items
   

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can assist you promptly.
 

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Shipping charges are non-refundable unless otherwise required by law.
 

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
 

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to providing a smooth and hassle-free shopping experience.